FAQ

Frequently Asked Questions

1) Who can register in health and safety courses?

Anyone can register in the courses listed on the course calendar.

2) How can I pay for my course?

All registrations are done online via credit card using a secure payment gateway (Stripe).

Ask if your health and safety co-chair or representative or human resources department can provide a corporate credit card number for your registration.

Alternately, you may need to pay yourself and get reimbursed by your company.

For large companies and organizations, that expect to register in more than 10 seats through the calendar year, we can establish an account. Read our Accounts page to find out how to set up an account.

3) My company or organization wants to be invoiced for my registration. How do I do that?

We cannot invoice companies for single registrations. Large companies have the option of setting up an account with us if they expect to register in 10 seats or more during the current calendar year. Once an account has been set up, we can invoice the company after the course.

Refer your company to our Accounts page to find out how to set one up.

4) I can’t attend the course I registered in. What can I do?

Here are your options:

  • You can send someone else in your place. Let us know the new person’s name and email address before the course starts.
  • If it is more than 48 hours prior, you can transfer your registration to a course held on a later date within the calendar year if there are still seats available in it. A one-day course cannot be transferred to the two-day course on mental health first aid.
  • Cancel your registration. If it is less than 10 business days in advance, you are not eligible for a refund but will receive a course credit for future use.

Once you’ve picked an option, email us at ohsadmin@bcfed.ca to tell us what you want to do and include the course title with date in which you are registered.

5) I must cancel my registration. Can I get a refund?

Yes, if it is more than 10 business days in advance of the course date, you can get a refund. If the cancellation is made more than 48 hours in advance, you can get a course credit for future use. If the cancellation is made less than 48 hours in advance of the course date, there is no refund nor course credits.

Exception: Mental Health First Aid – you need to cancel your registration at least 14 days in advance of the course date to receive a full refund.

To request a refund, email us at ohsadmin@bcfed.ca with your name and the course title with date in which you are registered.

If it is less than 10 business days in advance of the course, there is no refund.

6) I missed the course I was registered in. What can I do?

Sorry, we can’t transfer your registration or refund your money once the course date has passed.

7) I lost track of my registration receipt. Can you help me?

Yes, email us at ohsacctg@bcfed.ca to request a copy of your receipt and include the course title with date in which you are registered.

8) What do I receive upon completion of the course?

We issue a “Certificate of Completion” after you have attended the course. A PDF will be emailed to you after the course.

If your employer needs a copy of the certificate for their records, it is incumbent upon you to provide them with a copy.

9) I didn’t get my Mental Health First Aid certificate. Where is it?

If you took the MHFA course, you must inquire with the Mental Health Commission of Canada about the status of your certificate. Contact the MHCC. It can take a few weeks to receive the initial completion email from the MHCC, then approximately 4 to 6 weeks to receive the certificate. Check your spam or junk folders for MHCC email.

10) My company needs a copy of our employee’s certificate. How can we get it?

It is incumbent on employees to provide a copy of their course certificate to their employer. Please ask your employee for a copy.

11) I lost my certificate. Can I get another one?

Yes, you can sign in to your personal profile account and find your certificate there.

12) I live in a rented apartment or house that has health and safety problems. What can I do?

For residential tenancy issues surrounding health and safety, contact the BC Residential Tenancy Branch.

For more advice, you can contact the Tenant Resource and Advisory Centre (TRAC) at 604-255-0546 or 1-800-665-1185.

You can also contact the Vancouver Tenants Union.

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